Legal Terms & Conditions
Last Updated: January 2026
The House of Kaya (KAYA) / Noble Nest Pvt. Ltd.
1. Introduction
Welcome to KAYA (The House of Kaya), a premium Himalayan wellness marketplace owned and operated by Noble Nest Pvt. Ltd.
By accessing our website or making a purchase, you agree to these Terms and Conditions. If you do not agree, please do not use our services.
Eligibility:
- You must be at least 18 years old
- You must have legal capacity to enter into contracts
- You must comply with all applicable laws
We reserve the right to update these terms at any time. Continued use after changes constitutes acceptance.
2. Description of the Service
KAYA is a global marketplace connecting ethical manufacturers of authentic Himalayan wellness products with conscious consumers worldwide.
Our Products:
- Premium Shilajit (various grades)
- Traditional Himalayan herbal teas
- Natural supplements and Ayurvedic wellness products
- Authentic ingredients from the Himalayas
Marketplace Model:
- We verify and connect trusted manufacturers with customers
- We ensure transparency in sourcing and production
- We facilitate secure transactions and global shipping
- We are a marketplace platform, not a manufacturer
3. User Accounts
Account Creation:
To make purchases, you must create an account with accurate information. You are responsible for:
- All activity under your account
- Maintaining confidentiality of login credentials
- Notifying us of any unauthorized access
- Account security and password protection
Account Termination:
We may suspend or terminate accounts that violate these terms, engage in fraud, or misuse our platform. You may close your account anytime by contacting support@kaya.com.
4. Marketplace Role
What We Verify:
- Product authenticity and proper sourcing
- Manufacturer credentials and ethical practices
- Supply chain transparency
- Quality standards
What We Guarantee:
- Product authenticity
- Ethical sourcing
- Secure payment processing
- Reliable shipping
What We Do NOT Guarantee:
- Specific therapeutic or health results
- Individual product performance or effectiveness
- Cure or treatment of any medical condition
- Results vary based on individual factors
Manufacturers are responsible for product quality and safety. You are responsible for researching products and consulting healthcare professionals when needed.
5. Blockchain Verification
KAYA uses blockchain technology for transparency:
What Gets Recorded:
- Product authenticity claims
- Supply chain validation data
- Manufacturer certifications
- Quality assurance records
Important:
- All data is permanently stored on blockchain
- Claims cannot be altered or deleted once recorded
- Information is publicly visible and verifiable
- Provides tamper-proof product history
By using our services, you acknowledge that blockchain data is immutable and permanent.
6. Payments
Payment Processing:
We use Stripe for secure payment processing. Accepted methods include:
- Credit/debit cards (Visa, Mastercard, Amex)
- Digital wallets (Apple Pay, Google Pay)
- Cryptocurrency (if available)
Payment Terms:
- All payments must be made online at checkout
- No Cash on Delivery (COD) available
- Prices are in USD and subject to change
- Shipping costs and taxes calculated at checkout
- Failed payments will not process orders
All transactions are protected by SSL encryption and PCI-DSS compliance.
7. Shipping
Global Shipping Partners:
- DHL - Express international shipping
- FedEx - Fast and reliable delivery
- Aramex - Middle East and global coverage
- Local Carriers - Regional delivery
Delivery Times:
- Standard: 7-14 business days
- Express: 3-7 business days
- Local (Nepal): 2-5 business days
Important:
- Tracking numbers sent via email once shipped
- International orders may incur customs duties (buyer's responsibility)
- Some products may have shipping restrictions in certain countries
- Contact support@kaya.com for delivery issues
8. Returns & Refunds
21-Day Return Policy:
You may return products within 21 days of delivery if:
- Product is unused and in original packaging
- You provide proof of purchase
- You contact us before returning
Return Process:
- Email support@kaya.com with order number and reason
- Receive return authorization and instructions
- Ship product back (customer pays return shipping)
- Refund processed within 7-10 business days
Non-Returnable Items:
- Opened or used supplements
- Products damaged by customer
- Final sale or clearance items
Damaged/Defective Products:
Contact us within 7 days with photos. We'll arrange replacement or full refund at no cost to you.
9. Prohibited Activities
You may NOT:
- Use stolen payment information or engage in fraud
- Create fake accounts or provide false information
- Scrape data, use bots, or attempt to hack our platform
- Post offensive content or violate intellectual property
- Share account credentials or abuse promotions
- Use the platform for illegal activities
Violations may result in account termination, order cancellation, and legal action.
10. Intellectual Property
All content belongs to Noble Nest Pvt. Ltd., including:
- Website design, graphics, and layout
- KAYA name, logo, and branding
- Product descriptions, images, and videos
- Written content and educational materials
You may not copy, reproduce, or distribute our content without permission. User-submitted content (reviews, photos) grants us a non-exclusive license to use it.
For infringement concerns, contact legal@thehouseofkaya.com.
11. Limitation of Liability
Our Commitment:
KAYA validates product authenticity, manufacturer credentials, and supply chain transparency.
What We Do NOT Guarantee:
- Specific health results or therapeutic outcomes
- Medical claims about curing or treating diseases
- Product effectiveness (results vary individually)
- Third-party actions (manufacturer errors, shipping delays, customs issues)
Liability Limits:
Our liability is limited to the amount you paid for the product. We are not liable for indirect, incidental, or consequential damages. We are not responsible for events beyond our control (natural disasters, government actions, etc.).
12. Health Disclaimer
IMPORTANT HEALTH INFORMATION:
- Products are not FDA approved
- Products are not intended to diagnose, treat, cure, or prevent any disease
- Statements have not been evaluated by medical authorities
- Products are dietary supplements, not pharmaceutical drugs
Consult Your Doctor Before Use If You:
- Are pregnant or breastfeeding
- Have pre-existing medical conditions
- Take prescription medications
- Have allergies or dietary restrictions
- Are under 18 years old
Safety:
- Use products only as directed
- Do not exceed recommended dosages
- Individual results vary
- Not a substitute for medical treatment
- Report adverse reactions to support@kaya.com immediately
13. Dispute Resolution
Governing Law: These Terms are governed by the laws of Nepal.
Jurisdiction: Disputes are subject to the exclusive jurisdiction of Kathmandu District Court, Nepal.
Resolution Process:
- Contact legal@thehouseofkaya.com to resolve informally
- Engage in good-faith negotiation (30-60 days)
- Optional mediation with neutral third party
- Legal action in Kathmandu District Court if necessary
International users agree to Nepali jurisdiction while retaining local consumer rights.
14. Updates to Terms
We may update these Terms at any time. Changes will be announced via:
- Updated “Last Updated” date
- Email notification to registered users
- Website notice for 30 days
Continued use after updates constitutes acceptance. If you disagree, stop using our services or close your account.
15. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the complete agreement between you and KAYA.
Contact for Legal Matters:
- Email: legal@thehouseofkaya.com
- Mail: Noble Nest Pvt. Ltd., Legal Department, Golyan Tower, Old Baneshwor-9, Kathmandu, Nepal
Severability: If any provision is unenforceable, remaining provisions continue in effect.
Acceptance of Terms
By using The House of Kaya, you acknowledge that you have read, understood, and agree to:
- These Terms and Conditions
- The Privacy Policy and Cookie Policy
- The Health Disclaimer
- Blockchain verification and permanent data storage
- Jurisdiction of Nepali courts for disputes
Thank you for choosing The House of Kaya for your Himalayan wellness journey.